We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Effective Date:10 November 2024

Charm Nannies (“Charm Nannies,” “we,” “us,” or “our”) respects the privacy of our users (“you” or “your”). This Privacy Policy describes the types of information we collect from and about you when you visit our website (https://www.charmnannies.com/), how we use that information, and the choices you have associated with your information.

Information We Collect:

We collect several different types of information for various purposes to provide and improve our services to you.  

Personal Information:  

When you use our website to book nanny services or inquire about our services, you may provide certain personal information, including:

• Name
• Email Address
• Phone Number
• Address (for nanny placement purposes)
• Information about your children (age, number, etc.) 

Non-Personal Information:

We also collect non-personal information about your use of our website, such as:

• Browser type and operating system
• Referring / exit pages
• Date and time of visit
• IP address
• Clickstream data (pages visited, links clicked)

How We Use Your Information:

We use the information we collect for various purposes, including:

• To process your booking requests and connect you with qualified nannies.
• To provide customer service and support.
• To send you administrative information such as booking confirmations and updates.
• To respond to your inquiries and requests.
• To improve our website and services.
• To send you marketing and promotional materials (with your consent).

Sharing Your Information:

We may share your information with third-party vendors who provide services to us, such as background check providers, payroll services, and marketing platforms. These vendors are obligated to use your information only to perform services for us and in accordance with this Privacy Policy.

We will not share your personal information with any third-party for marketing purposes without your consent.

Data Retention:

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

Your Choices:

You have several choices regarding your information:

• You can access, update, or delete your personal information by contacting us at info@charmnannies.com.
• You can unsubscribe from our marketing communications by clicking the “unsubscribe” link at the bottom of our emails.

Security:

We take reasonable steps to protect the information you provide us from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.  

Children’s Privacy:

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has under 13 provided us with personal information, please contact us. We will delete such information from our records.  

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will post any changes on this page. You are encouraged to review this Privacy Policy periodically for any updates.  

Contact Us:

If you have any questions about this Privacy Policy, please contact us at info@charmnannies.com.